Refund & Return Policy

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Returns

We accept returns within 7 days from the date of delivery for eligible products.

For electrical and electronic items, returns are accepted within 30 days (1 month) from the date of delivery.

To be eligible for a return, items must:

• Be unused and in their original condition.

• Be returned with the original packaging, accessories, and proof of purchase.

• Meet the return eligibility requirements outlined in this policy.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged:

• Fresh fruits and vegetables

• Frozen foods

• Bakery products

• Personal care products

• Plastic items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

• If the returned item is approved, you may choose either:

  • A replacement product of equal value, or

  • A refund via bank transfer if a replacement is unavailable.

• Refunds are processed within 5 business days after the returned item has been inspected and approved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 4 days of receiving your order.

To process your request, you must provide:

• Clear photos of the item.

• A video showing the issue, where applicable.

For approved claims involving damaged, defective, or incorrectly delivered items:

• Return delivery charges will be covered by us.

• A replacement or refund will be provided, depending on product availability.

Return Shipping

• Customers are responsible for return shipping costs for general returns.

• If the return is due to a damaged, defective, or incorrectly delivered item, return shipping is free.

• Original delivery charges paid at the time of purchase are refundable when the return is approved.

Processing Time

All approved refunds will be completed within 5 business days after we receive and inspect the returned item. Depending on your bank, it may take additional time for the funds to appear in your account.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with a return, please contact our customer support team. We are always happy to help and ensure your shopping experience is smooth and satisfying.